If the item you purchased has any quality or suitability disadvantage, and you have completed all the care and washing recommendations, and the term of the warranty you have been offered has not expired, you can go to any DELUXE (Colombia) And fill out the form of the Warranty Application in order to meet your request for the effectiveness of the guarantee, shall proceed in accordance with the rules and regulations established in Title III, Chapter I in law 1480 of 20122 - Consumer and Decree 735 of 2013.
Once the customer has completed the Warranty Request Form Your request along with the item will be sent to the Customer Service Department in the city of Bogotá. Analysis of the Article and the status of the article by our qualified personnel. Once the quality auditor reviews the pledge, the corresponding decision will be taken according to the provisions in the rules that regulate the matter. The Service area will respond to the warranty request in writing within 15 business days of its submission. (This period does not include the time needed in the event that the arrangement of the article is viable. The effectiveness of the guarantee, will be advanced according to the rules contained in Law 1480 of 2011 and Decree 735 of 2013. Once a settlement is authorized, change or the Quality Auditor determines that your request has been denied, you have a time limit of three (3) months to withdraw the item from the store or make the change effective. After this term FASHION TOUCH MARTINEZ HERNANDEZ S.A.S is not responsible.
Or email firstname.lastname@example.org